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We want you to hear the best that you can with
the hearing that you have using the most appropriate Hearing Aid
System. Therefore we have described below what you can expect
at every stage of your association with the Wessex Hearing
Centre.
Initially there will be a need for at least three points of contact
to ensure that together we help you hear better. These contacts
are:-
The consultation will comprise of different hearing assessments
all carried out to the British Society of Audiology standards:-
The hearing test
Hearing history evaluation
This allows us to understand your problems to enable
us to direct you to the right solution
Otoscopic observation
An examination of your outer ear, canal and tympanic
membrane (ear drum) with the aid of an otoscope
Audiometric evaluation
A presentation of sounds to determine the minimum
decibel levels that you require to just hear different tones
Full explanation of results
An opportunity for you to understand your hearing
and how it can be improved
Demonstration of improved hearing
We will demonstrate with a suitable hearing system
the benefits that you can expect from correctly prescribed hearing
aids
Selecting your hearing solution
A point at which your needs are matched with the
right hearing system that meets both your hearing and cosmetic
requirements
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The fitting
We will return with your hearing solution to explain all that
you need to know about how to hear better, the fitting will comprise
of explanation and demonstration on :-
- Inserting and removing of your hearing aids
- Use of any additional features
- Battery changing
- Cleaning and maintenance to ensure optimum performance and
hearing
- Overnight Storage
- Setting of a rehabilitation program to enable you to adjust
to a new hearing experience
- Explanation of ongoing service and support
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The progress call
We are confident that you will be completely satisfied with your
new hearing aids. Every new user is contacted to discuss their
new hearing experiences. If required, a further visit will be
offered at no charge to you so that any advice or assistance can
be provided.
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Our long term commitment
(all free of charge)
Our services to you are not short term but will last for the
life of your hearing aids. We will contact you regularly to offer
on going hearing assessments and hearing aid maintenance or reprogramming
if appropriate.
This same service is available upon request and also at no charge.
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